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How 1inch Handles Your Personal Data

At 1inch, we are committed to being clear about what personal data we collect, why we collect it, and how you can control it — because your trust…

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1inch How 1inch Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Protection Team

Email Our Privacy Team Send a written request to our dedicated privacy address at [email protected]. We aim to acknowledge your message within 48 hours and resolve data requests within 30 days of receipt.
Live Chat Support Open the chat widget on 1inch.today and tell our support team you have a data privacy question. They will route your query directly to the person who handles data rights requests.
Written Correspondence If you prefer to submit a formal request in writing, contact us through the Help Centre form under the Privacy section. Include your registered email so we can verify your identity before acting.
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Every measure listed below reflects the real practices we have put in place at 1inch to keep your personal data accurate, secure, and under your control.

Encryption in Transit and at Rest

All data exchanged between your device and our servers is encrypted using TLS. Stored account data, including payment references from UPI and Paytm transactions, is held in encrypted databases accessible only to authorised personnel.

Cookie Controls

We use strictly necessary cookies to keep your session active, and optional analytics cookies to understand how the platform is used. You can adjust your cookie preferences at any time from the settings panel in your account.

Account Security Practices

Your account is protected by password hashing and optional two-factor authentication. We log access attempts and alert you by email if a login occurs from an unrecognised device or location.

Data Retention Periods

We keep your account data for as long as your account remains active and for the period required by applicable law after closure. Transaction records tied to PhonePe or UPI payments are retained for the duration mandated by financial regulations.

Your Right to Access and Correct

You can request a copy of the personal data we hold about you at any time by contacting [email protected]. If any detail is inaccurate, write to us and we will correct it within 30 days.

Right to Erasure Requests

Where no legal obligation requires us to retain your data, you may request deletion of your account and associated personal information. We will confirm the outcome of your request in writing once the process is complete.

Frequently Asked Questions About Your Privacy

Below you will find answers to the questions we receive most often about how 1inch collects, uses, and protects your data. If your question is not covered here, reach out to our privacy team directly at [email protected].

We collect your name, email address, phone number, and the details you enter during identity verification. When you transact via UPI, Paytm, or PhonePe, we also store payment reference numbers to process your request and meet legal requirements.

We do not sell your data. We share it only with service partners who help operate the platform — such as payment processors for UPI and PhonePe — and only under confidentiality agreements. We also disclose data when required by Indian law or a lawful authority.

Email [email protected] from your registered address with the subject line 'Data Access Request'. We will verify your identity and send you a structured copy of your personal data within 30 days of receiving the confirmed request.

Yes. Where we are not obliged by law to retain your data, you can submit a deletion request to [email protected]. We will remove your account and associated records and confirm completion in writing, usually within 30 days.

We use strictly necessary cookies to run your session and optional analytics cookies to improve the platform. You can review and change your cookie preferences at any time through the settings panel in your account without affecting your ability to log in.

After account closure, we retain data for the period required by applicable Indian financial and legal regulations. Transaction records from Paytm and UPI payments are kept for the duration mandated by those rules, after which they are securely deleted.

Contact our privacy team directly at [email protected]. Include a brief description of your concern and your registered email. We will investigate and respond within 30 days. You also have the right to raise a complaint with the relevant data authority under Indian law.

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